Elements and Performance Criteria
- Confirm facts relating to customer enquiry
- Access and confirm data to make an informed technical opinion
- Technical product persons from identified wheel and tyre manufacturer/component supplier are consulted to access technical information and advice
- Proposed or actual modifications are confirmed if they contravene Australian Design Rules
- Technical product information to assist with providing information about wheel and tyre modifications is researched and accessed
- Colleagues are consulted who may be able to assist through previous technical knowledge and experience
- Recommend a plan of action to meet customer requirements
- An explanation is given to the customer on how specifications relate to intended use of vehicle
- Implications of wheel and tyre combination not complying with a specific Australian Design Rules regulation is discussed with customer
- Suitability of proposed or actual wheel and tyre combination is discussed with customer and advice is given based on experience or facts derived from product sources
- Suitable plan of action is discussed and clarified to meet customer needs